Subscription Policy
Overview
This policy governs how our meal prep subscription service operates. By purchasing a subscription, you agree to the following terms. Subscriptions auto‑renew at full retail price; there are no recurring subscription discounts. Promotional discount codes may occasionally be offered and can be applied at checkout, but the subscription price itself does not change.
Subscription Frequencies
We offer four delivery schedules:
| Delivery cadence | Description |
|---|---|
| Every 1 week | Meals are prepared and delivered once per week, ideal if you need regular refills. |
| Every 2 weeks | Deliveries arrive every other week—perfect for couples or lighter consumption. |
| Every 3 weeks | A flexible option for those who like variety without weekly deliveries. |
| Every 1 month | A monthly shipment of meals delivered at the same time each month. |
The chosen cadence is visible during checkout and in your customer account. You may change your delivery frequency for future orders by editing your subscription in the customer portal.
Payment and Billing
Subscriptions are billed in advance at the beginning of each delivery cycle. When you sign up, you authorize us to charge your selected payment method on a recurring basis. If a payment fails, Shopify’s subscription system can retry payment and notify you. You can update payment methods at any time in your customer account.
Managing Your Subscription
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Access your customer account. Customers can manage subscriptions by signing into their account using a one‑time verification code or by clicking the “Manage your subscription” link in subscription emails.
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View and edit subscriptions. Under the Subscriptions tab you can view active subscriptions, change delivery frequency, swap meals, adjust quantities, or add one‑time products. The portal provides quick actions like skip next order, pause subscription, or resume subscription.
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Skip an upcoming order. To skip the next delivery, go to your subscription, select Skip under Upcoming order, and confirm. You can skip multiple cycles if needed. Skipped deliveries will not be billed.
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Pause or resume your subscription. Pausing stops all future orders and charges until you manually resume. When you’re ready, select Resume subscription.
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Edit payment or shipping details. In the Overview section of your subscription, you can update your payment method or shipping address. Changes apply to future orders.
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Product swaps and add‑ons. Our self‑serve portal lets you change the meals in your upcoming box, try new flavours, or adjust quantities. You can also add one‑time items or seasonal bundles for your next delivery.
Cancellation Policy
You may cancel your subscription at any time. To cancel, sign in to your account, select your subscription, and click Cancel subscription. Cancellations take effect immediately, and billing and deliveries end as soon as you cancel. If you only need a temporary break, we recommend pausing instead of canceling.
Important: Cancellation must be completed before the processing date of your next delivery. Once an order has been processed (i.e., payment has been captured and the order is being prepared for shipment), we cannot guarantee cancellation of that order. Orders that have already been prepared or shipped are non‑refundable.
Returns and Refunds
Because our meals are perishable, we cannot accept returns. If there is an issue with the quality of your delivery, contact our support team within 24 hours for assistance. Refunds or credits are issued at our sole discretion.
Changes to This Policy
We reserve the right to update this Subscription Policy. Any changes will be posted on this page. Continued subscription after changes constitutes acceptance of the updated policy.
