Subscription Policy
Overview
This Subscription Policy governs our meal prep subscription service. By purchasing a subscription you agree to the following terms. All plans automatically renew at the full retail price. We may periodically offer discount codes for your initial purchase, but ongoing subscriptions are charged at the standard price.
Subscription Frequencies
We offer several delivery schedules so you can choose how often you receive meals. Your selected cadence is shown at checkout and in your customer account.
| Delivery cadence | Summary |
|---|---|
| Every 1 week | Meals delivered once per week. |
| Every 2 weeks | Deliveries arrive every other week. |
| Every 3 weeks | A flexible option for less frequent shipments. |
| Every 1 month | Monthly delivery on the same day each month. |
If you want to change your delivery schedule, please email support or cancel and create a new subscription with your preferred interval.
Payment and Billing
Subscriptions are charged in advance at the start of each delivery cycle. By subscribing you authorize us to bill your chosen payment method on a recurring basis. If a payment fails, our system will automatically retry according to our settings. After repeated failed attempts the subscription may be paused and you will be notified. You can update your payment method at any time in your customer account.
Managing Your Subscription
You can manage your subscription through the customer portal:
- Access your account: Use the email address you used at checkout and a one-time verification code to sign in, then select Manage Subscription.
- View your subscription: View your active subscription plus upcoming and past orders.
- Update payment details: Update your saved payment method for future orders.
- Edit your shipping address: Update your shipping address and choose a shipping method for future orders.
- Skip an upcoming order: Skip your next order. Skipped deliveries are not billed.
- Pause or resume: Pause stops future orders. Resume restarts billing and deliveries.
- Cancel at any time: Cancel ends billing and deliveries immediately.
Important: Our current platform does not allow customers to swap meals or change items, quantities, or delivery frequency inside an active subscription. If you want changes, please email help@myhummusfit.com. You can also cancel and create a new subscription with the items and quantities you want.
Cancellation Policy
You may cancel your subscription at any time by signing into your account, selecting your subscription and choosing Cancel subscription. Cancellation is immediate, and you will no longer be charged or receive deliveries. To avoid being billed for your next order, cancellation must occur before the processing date. Once an order has been processed (payment captured and meal preparation begun) we cannot guarantee cancellation or a refund.
If you only need a short break, we recommend skipping or pausing your subscription instead of cancelling.
Returns and Refunds
Because our meals are perishable, we cannot accept returns. If there is an issue with the quality of your delivery, contact our support team within 24 hours and we will assist you. Refunds or credits are issued at our sole discretion.
Out-of-Stock and Inventory Issues
If a product in your subscription is out of stock when your next order is being created, the order will not be generated immediately. Our system will retry for up to five days. If the item remains unavailable after all retry attempts, your subscription may be paused and you will be notified.
Changes to This Policy
We reserve the right to update this Subscription Policy at any time. Any changes will be posted on this page. Continuing your subscription after changes are posted constitutes acceptance of the updated terms.
Frequently Asked Questions (FAQ)
How do I access my customer account?
Visit our online store and click Account. Enter the email address you used at checkout and follow the prompts to receive a one-time verification code via email. No password is required. Enter the code to sign in and select Manage Subscription.
Can I change the meals or quantities in my subscription?
Customers cannot swap items or change quantities inside an active subscription. To get different meals, cancel your current subscription and start a new one, or email support and we can update it for you.
Can I change my delivery frequency?
Customers cannot change delivery frequency inside an active subscription. If you want a different interval, email support or cancel and place a new subscription with the interval you want.
How do I update my payment method?
Sign into your account, open your subscription details, update your payment method, then save. This applies to future orders.
What happens if my payment fails?
If a payment fails, our system will retry automatically. After repeated failed attempts, your subscription may be paused and you will be notified. Update your payment method to get back on track.
How do I skip my next delivery?
From your subscription controls, choose the option to skip your next order and confirm. Skipped deliveries are not billed.
How do I pause or resume my subscription?
Use the pause option to stop future orders. To resume, return to your subscription and select resume.
What if an item in my subscription is out of stock?
If there is insufficient inventory when your order is created, our system will retry for up to five days. If the item is still unavailable, your subscription may be paused and you will be notified. Contact support if you need help.
Are refunds available?
Because our meals are perishable, we cannot accept returns. If you experience a quality issue, contact us within 24 hours and we will assess whether a credit or refund is appropriate.
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