Shipping & Delivery

Important Notes:

  • Dry Ice Notice: Most shipments include dry ice. Handle with care to avoid burns and ensure proper ventilation.
  • Delivery is possible even if you are not home, as meals are packed to stay fresh.
  • Severe weather or UPS operational delays may affect delivery times.
  • If you choose Standard Shipping, we process orders Monday-Thursday within 24-48 hours of placing since UPS doesn’t ship Friday-Sunday.
  • As an exception, UPS will ship on Fridays for the NY Tristate area.

⚠️ Labor Day Shipping Delays Update via 8/27/25 at 5:35pm EST.

Quick heads up: because of Labor Day and higher order volume, shipping and processing will be a little different this weekend.

  • No UPS delivery pickups will be made on Mon 9/1. UPS won't pick up or deliver on Labor Day.

  • Weekend orders will ship Tue–Wed (9/2–9/3). Tracking may not update until Tuesday / Wednesday.

  • Delivery might be a day slower. After-holiday volume can add ~1 extra business day.

  • Processing may take longer. We’re expecting lots of orders, so packing could be slightly delayed by 24 hours.

  • Your food will stay fresh. We prep meals right before shipping and pack them cold with insulation/ice packs.

Local Long Island, NY Delivery

(Suffolk & Nassau Counties, NY): $15 flat fee.

  • Delivery Days: Sundays and Wednesdays.
  • Orders placed by Friday 11:59 PM can be delivered Sunday.
  • Orders placed by Sunday 11:59 PM can be delivered Wednesday.
  • You’ll receive a text when your driver is on the way.


Local Long Island, NY Pickup

Free pickup is available at all Long Island locations.

  • Pickup Times: Wednesday 10 AM-7 PM.
  • Orders placed by Friday 11:59 PM can be picked up Sunday.
  • Orders placed by Sunday 11:59 PM can be picked up Wednesday.

Zone 1 (1-150 miles):

New York, Connecticut, New Jersey, Massachusetts, Delaware, Eastern Pennsylvania, Maryland, Washington D.C., Southern New Hampshire, Vermont, and Maine.

  • Shipping Days: Monday-Friday
  • Delivery Timing: Next business day after order processing.


Zone 2 (151-300 miles):

Virginia, Ohio, South Carolina, North Carolina, Western Pennsylvania, Kentucky, Tennessee, Georgia, Michigan, Illinois, West Virginia.

  • Shipping Days: Monday-Thursday (to avoid weekend delays).


Zone 3 (300+ miles):

Texas, Florida, Louisiana, California, Alabama, Colorado, Washington, Nebraska, the Dakotas, Arizona, Nevada, Utah, Wyoming, Idaho, Montana.

  • Shipping Days: Monday-Thursday (to maintain quality during transit).

Orders placed late Thursday (Zones 2 & 3) or on Friday will be processed on the next business day.

Shipping Timeline:

  • Orders are processed within 24-48 business hours after being placed.
  • Shipments are dispatched Monday through Thursday to ensure meals arrive fresh.
  • No shipping on Fridays (for Zones 2 & 3), Saturdays, or Sundays to prevent delays over the weekend.


Delivery Method:

Packages are shipped via UPS with tamper-proof tape, insulated packaging, dry ice, and bubble pillows to maintain freshness.

Shipping Costs:

Nationwide shipping rates range from $19.99 to $29.99, depending on the delivery speed and location.

Final costs are displayed at checkout.

Tracking Information:

A shipping confirmation email with tracking details will be sent once your order is shipped.

Please allow 24-48 hours for tracking updates and keep in mind that UPS does not ship on the weekends, so you may not see updates over the weekend. We time your shipment and delivery precisely ensuring you receive your meals and snacks fresh.

Delivery Days:

Delivery times vary based on the UPS zone strategy:

  • Zone 1 (1-150 miles): Next business day after shipping.
  • Zone 2 (151-300 miles): 2-3 business days.
  • Zone 3 (300+ miles): 3-5 business days.

Local Delivery (Suffolk & Nassau Counties, NY): $15 flat fee.

Standard Shipping (US): Ranges from $19.99 to $29.99, depending on your location and delivery speed.

Canadian Shipping: Costs vary based on location and will be shown at checkout.

Please Note: We strive to keep your shipping costs low by aligning with current UPS rates. Additionally, we cover the expense of upgraded insured shipping at no extra charge to you, ensuring your meals arrive safely and promptly. This means the actual shipping cost is higher than what you pay, but we absorb the additional fees to provide you with the best service and freshness possible.

Shipping Destinations

We ship meals and products to all 50 states in the U.S., as well as Puerto Rico. Delivery is possible even if you’re not home. Special local delivery rates ($15) and free local pickup options are available.

Shipping costs $19.99 or $29.99 due to the location of your residency and special packaging. Some states require 2-day shipping. If ground shipping isn’t shown, it might be your location or timing. Orders process in 24-48 hours before shipping.

Please Note: Cannot cancel order 24 Hours after placing.

Notice: Most of our shipments contains dry ice (-78.5°C / -109.3°F). Handle with care to avoid burns. Ensure proper ventilation to prevent pressure buildup. Dry ice is not for consumption. By accepting this shipment, you agree to follow all handling guidelines and regulations.

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Frequently Asked Questions

  • Orders placed by Friday 11:59 PM are delivered/picked up Sunday.
  • Orders placed by Sunday 11:59 PM are available for pickup Wednesday.

Yes! All Long Island locations offer pickups and stock fresh meals for individual purchase. To find a location, Click Here

Yes! Walk-ins can buy meals and snacks at any location. Click Here to find a location.

Orders placed Monday-Thursday ship within 24-48 hours.

New York Tri-state area orders placed Friday ship Monday.

The meals are packed in special boxes with cooling materials like ice packs or dry ice to keep them cold and fresh until they arrive at your home. Make sure to handle with care as the dry ice can cause burns and is not intended for consumption.

We cook your meal fresh as it comes in, so please allow us at least 1-2 days to get your order ready for shipping. Shipping usually takes 1-5 days, depending on where you live. UPS does not ship on the weekends, so we time your shipment appropriately so that you get fresh meals & snacks as intended.

The meals are packed to stay cold for hours, so they’ll be ok if you’re not home right away. But it’s a good idea to put them in the fridge as soon as you can.

Most shipments contain dry ice, (-78.5°C / -109.3°F). Handle with care to avoid burns. Read above for more details.

Yes, we ship to Canada! You can place your order online, and we'll deliver it to you. We also ship to all 50 US states and Puerto Rico.

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